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Case Studies
The following case studies include solutions to streamline the business processes and automate repetitive tasks of the business applications of our clients. The tasks include the study of the organisation’s existing information architecture [IA], improvements to the overall user experience [UX] and fine tuning of user interfaces [UI].
I. UNITED NATIONS / UNISDR
The challenge
The United Nations (UNISDR) WCDRR World conference in Sendai in 2015 provided a complex challenge as the conference involved hundreds of events and workshops held at over a dozen venues representing over 180 countries. Since a flat or categorised list was out of the question, my project manager and I devised an interactive interface to filter the events based on a multi faceted search engine to drill down to events of interest based on venue, theme, date and segments (intergovernmental, multi-stakeholder and public forums)
The process
The main process involved collating and merging hundreds of spreadsheets and then running data cleansing and uniform character encoding algorithms to import the data into a MySQL database. Some of the data was incorrect, duplicated or contained mixed Japanese/English encoded text.
The results
The end result was a clean, clutter free interface that promoted the searching of events and workshops. The reduced reliance on printed programmes and calls to for assistance was reduced to a minimum, thereby reducing costs and contributing to a successful primary high profile UN conference in 2015.
II. Somfy
Home automation and security systems
www.somfy.com
The challenge
The unpacking, identification of installation of home security and automation products can be a technical demanding task for the consumer. In collaboration with Somfy and other consultants, we developed and fine tuned a new online guide to replace the previous outdated system.
The process
The development of a web and tactile based installation guide was agreed upon and fine tuned to interface with the data connections of the end product that are linked to Somfy servers located in France, Germany and Italy.
The results
The process enabled a smother installation for the consumer, reducing damaged and misconfigured equipment and reducing the load on the international call centre staff.
III. Appulz
Waste management
www.appulz.fr
www.decheterie-pro.com
The challenge
The classification and sorting of the materials brought to an a recycling site in the Savoie region in France was manually logged in a notebook by a staff member on site, details of the hazardous materials were not reliable. The client required that the process become automated and traceable to allow the local council to provide more details in their annual reports and also allow more precise budgeting for the treatment of hazardous materials. There was also a need for financial contributions to be made by local trade operators to the running costs of the recycling site.
The process
The screens represent part of the mobile interface displayed on a handheld Android tablet used to classify materials brought into the recycling site. The secured, automated card entry entry point using magnetic cards allows the precise identification of all public and commercial users on the site. The nature of the material is logged electronically ans stored in a database.
The results
The client was delighted with the end result and the local council representatives are now able to provide precise accountable data and statistics on the nature of the recycling materials and the identifications of all card holders, thereby improving the quality and safety of the community services offered by the local council and the reduction of hazardous waste in the environment.
IV. Compliance Australia
The challenge
Compliance Australia provides Quality ISO 9001, Safety and Environmental certification services to businesses and organisations in Australia and New Zealand. The online application forms needed to be more intuitive.
The process
The main process involved breaking down the process of data entry while respecting the critical path in additional to the validation of the minimum information required. The form submission also entailed the automatic generation of a custom certification agreement and complex formulae to calculate the risk assessment categorisation for the auditors assigned to the new clients.
The results
The auditors working for Compliance Australia now have a streamlined sales pipeline that greatly reduces phone calls and on-site visits to client premises. There has been a noticeable reduction in business expenses and an increase in profit margins.
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